Your Privacy Is Our Priority
Protecting your personal information at dkbet is of the highest importance to us. Read this policy to learn how we manage your information.
Welcome to dkbet. This Privacy Policy ("Policy") explains how we, the dkbet online casino and betting platform, collect, use, store, and protect your personal information when you use our website dkbet.cam and related services.
By using our platform you agree to the terms described in this Privacy Policy. Please read this document carefully. If you have any questions, contact us at [email protected].
What Information We Collect
We collect various types of information for the purposes of account registration, transaction processing, and service improvement on the dkbet platform.
1.1 Identity Information
When opening an account you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Password and security questions
1.2 Financial Information
For transaction processing we collect:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
1.3 Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and version
- Website usage patterns and time
- Cookie and session data
- Gaming history and betting activity
Purpose of Data Collection
dkbet uses your personal information for the following legitimate purposes:
2.1 Service Delivery and Operations
- Completing the account registration and verification process
- Processing deposits, withdrawals, and other financial transactions
- Running gaming and betting services without interruption
- Managing and delivering bonuses and promotional offers
- Providing 24/7 Bengali customer support
2.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorised access
- Detecting and preventing money laundering and fraudulent activity
- Completing the KYC (Know Your Customer) process
- Preventing minors from using the platform
2.3 Service Improvement
- Analysing and improving platform performance
- Personalising the user experience
- Delivering relevant promotions and offers
- Developing new products and services
Data Storage and Security
Keeping your personal information secure is dkbet's highest priority. We have adopted industry-standard security measures.
3.1 Technical Security Measures
- Use of SSL (Secure Socket Layer) encryption technology — all data transfers are encrypted
- Data storage using AES-256 encryption
- Two-Factor Authentication feature
- Regular system security audits
- Firewall and intrusion detection systems
3.2 Organisational Security Measures
- Only authorised staff have the right to access personal information
- Regular privacy and data protection training provided to staff
- Data access logs maintained and monitored
3.3 Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a defined period due to legal obligations, financial regulations, and dispute resolution requirements. After that period the information is securely deleted.
Sharing Information with Third Parties
dkbet never sells your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Partners
Necessary information is shared with the relevant payment service providers to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. These providers follow strict privacy policies.
4.2 Technology Service Providers
Gaming technology providers (such as Pragmatic Play, Spribe, JILI, and others), system maintenance and hosting service providers may process limited information, but only in accordance with dkbet's instructions.
4.3 Legal Requirements
Information may be disclosed as required by court orders, lawful requests from government authorities, or legal obligations. In such cases we provide only the information legally required.
4.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs we will notify you in advance.
Cookie Policy
The dkbet.cam website uses cookies to function properly and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: Necessary for the website to operate, such as session management and security.
- Functional Cookies: Remember your preferences and settings.
- Analytical Cookies: Collect website usage statistics to help improve the service.
5.2 Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may limit some website functionality.
Your Rights
As a dkbet customer you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations apply).
- Right to Object: The right to object to the use of your information for specific purposes.
- Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
- Withdrawal of Consent: The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, email [email protected] or contact our 24/7 live chat support.
Minors and Protection
dkbet provides services only to those aged 21 or over. We do not intentionally collect any information from minors.
An age verification process is followed at registration. If we become aware that information from a minor has been collected, that information will be immediately deleted and the account will be closed.
Changes to This Policy
dkbet may update this Privacy Policy from time to time. If any significant changes are made we will notify you in the following ways:
- Sending a notification to your registered email
- Displaying a clear notice on the website
- Updating the "Last Updated" date at the top of this page
Continuing to use the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24 hours a day, 7 days a week
We are committed to responding to all your requests. We treat any concerns you have regarding your privacy with the highest importance.
The dkbet Privacy Policy applies together with our Terms and Conditions and Responsible Gaming Policy. Visit these pages to learn more.
This Privacy Policy was last revised in January 2026 and applies to all services on dkbet.cam. To learn more about us, visit our About Us page.